Refunds and Exchanges
All sales are final. We apologize, but we are not able to give refunds.
Once an order is placed, your contest entries are automatically and immediately submitted to our sweepstakes company. We cannot tamper with the entries for the giveaway.
We welcome exchanges on orders. Any item you would like to exchange for another size or style must be in new, unused, unworn, unwashed condition. Customer is responsible for shipping it to Only Ninjas and shipping charges for the new product. We cannot approve any downgrade that would result in a refund. Contest entries cannot be altered or rescinded. There is a $4.00 re-shipping fee for the exchange depending on the weight of the item.
All exchanges must be initiated within 30 days of purchase. Any issues with defective merchandise must also be reported within 30 days of the date of purchase for warranty replacement. After 30 days, we have no further liability.
Please send all exchanges with a printout of the original invoice.
Please specify the name of the product you would like in exchange, and what size you would like. Include this with your return package or email the details with your order number to firstname.lastname@example.org.
If you receive and item that is damaged or is incorrectly shipped by us please contact us at email@example.com immediately. Exchanges are discretionary upon inspection of item(s) when we receive your merchandise.